What makes for an effective whistleblower hotline? Do you have a whistleblower hotline? How do you know if it's functioning effectively? Putting a whistleblower program in place is a great first step, however, it's important to take the time to measure its effectiveness.
Whistleblower hotline call quality audits ensure the best possible experience for your whistleblowing employees It is important that an ethics hotline vendor perform call quality audit checks on their hotline call center. What call quality audit checks do is ensure that the call center agents remain consistent with how calls are taken, how callers are treated, and how the information is received.
Company perception is key to success Boards are increasingly being tasked with expanded responsibility for defining their organization's culture. And as companies enter into a new phase of doing business, how they communicate with employees, boost transparency, and inspire truthfulness will stimulate the future of employee expectations and ensure proper management.
In today’s world, directors increasingly expect their board to keep pace with modern technology that provides tools for board members to conveniently prepare for and participate in meetings, all while keeping information secure. In addition, with increasing challenges around ethics and compliance, directors also need to effectively and efficiently manage employee complaints from their organization while keeping whistleblowers’ identities anonymous.