How does an Internal and External Hotline Differ? When a company has implemented a whistleblower helpline, or fraud intake hotline, often times it's the person on the other end of the phone number that is the only contact point for the caller. Not only does the person on the other end of the phone represent the company that has implemented the program, they also represent the the program itself. Because of the nature of subjects, or topics the call center takes care of - handling incoming complaints that can range from common theft all the way up to very serious allegations of fraud and harassment - we've decided to discuss what a successful helpline looks like and compare an outsourced third-party call center to an in-house company operated number.
Whistleblower policies are the pillars of any organization, providing a mechanism for internal control systems and compliance. Without transparency about wrongdoings, a company can fall apart quickly as they face scandal and financial and legal repercussions beyond repair.
An investigative case management system makes compliance more accessible Technological evolution has allowed businesses to expand rapidly across the world. While this is certainly a feat, new areas of risk can develop that need to be identified and monitored to ensure the integrity of operations. Traditional manual assessment, data collection, and risk management methods are often reactive rather than proactive in nature and not always feasible to keep up with the ever-changing business landscape. Turning to investigative case management software can be an excellent way to keep compliance in check and ensure that all levels of your organization follow policies closely.
What is a Whistleblower Helpline? FAQs The term whistleblowing has been part of our lingo for many years. Previous connotations of the word would include snitch, rat, tattle tale. Any variation of what some would consider a person who wants to get someone else in trouble by volunteering information about that person of a sensitive or illegal nature. Today, many businesses may shy away from a 'whistleblower hotline' due to the perception that the very word may still invoke some negative connotations.
Scandals come in various magnitudes and can plague an organization’s reputation, leading to severe legal and financial consequences. As businesses increasingly compete in the global market, new risks can arise with different stakeholders that must be identified and managed appropriately. Let's explore some anti-corruption compliance best practices to ensure that your company takes a strong stance against misconduct to avoid detrimental repercussions.
How robust are your policies and procedures? As innovations and contemporary ideals push companies to become even greater than they already are, the tools needed to complete these possibilities are already within reach. Proven policies and comprehensive procedures build the foundation of various industries, outlining the fabric of what is required to succeed. These methods handle everything from day-to-day operations to the treatment of irregularities, giving employees the essentials needed to fulfill their jobs and bolster the companies they work for.