Have you heard of 'cancel culture? If you haven't, a quick Google search renders: Cancel culture refers to the popular practice of withdrawing support for (canceling) public figures and companies after they have done or said something considered objectionable or offensive.
What makes for an effective whistleblower hotline? Do you have a whistleblower hotline? How do you know if it's functioning effectively? Putting a whistleblower program in place is a great first step, however, it's important to take the time to measure its effectiveness.
Whistleblower hotline call quality audits ensure the best possible experience for your whistleblowing employees It is important that an ethics hotline vendor perform call quality audit checks on their hotline call center. What call quality audit checks do is ensure that the call center agents remain consistent with how calls are taken, how callers are treated, and how the information is received.