In today’s world, directors increasingly expect their board to keep pace with modern technology that provides tools for board members to conveniently prepare for and participate in meetings, all while keeping information secure. In addition, with increasing challenges around ethics and compliance, directors also need to effectively and efficiently manage employee complaints from their organization while keeping whistleblowers’ identities anonymous.
When a whistleblower's concern is accepted and validated, it builds trust A whistleblower hotline call center can receive thousands of calls a year. Many organization have hotlines in place for employees to blow the whistle on unethical workplace conduct.
Voice mail as a whistleblower hotline could prevent an organization from understanding deeper cultural issues Ethics hotlines are a great tool to gain a deeper insight into an organization’s culture. It's one thing to know that a certain type of wrongdoing is taking place. But why is it happening in the first place. Chances are a deeper issue or concern is spreading through the employee population that could be dragging the morale down.
On June 1st, the US Department of Justice set forth additional clarification and revised guidance for corporate compliance programs. The Covid-19 virus has changed organizations' compliance structure quite considerably.
How fast should whistleblower hotline calls be answered and should callers ever be put on hold? Take a moment to imagine the last time you needed to make a call to an 800 number for something urgent, only to be put on hold once you were able to navigate your way through the labyrinth of voice prompts and instructions. You "press 1 if you are calling to cancel your upcoming trip" or "press 5 to speak to the fraud department". Only to be forced to listen to light jazz music once you've made it through. Frustrating right?
Why would a company need a whistleblowing hotline? Well it's simple. Employees are the eyes and ears to all the activity happening in the workplace. They see and hear everything. And their voice is a valuable tool into understanding and analyzing the inner workplace culture.