Whistleblower hotline call quality audits ensure the best possible experience for your whistleblowing employees It is important that an ethics hotline vendor perform call quality audit checks on their hotline call center. What call quality audit checks do is ensure that the call center agents remain consistent with how calls are taken, how callers are treated, and how the information is received.
Company perception is key to success Boards are increasingly being tasked with expanded responsibility for defining their organization's culture. And as companies enter into a new phase of doing business, how they communicate with employees, boost transparency, and inspire truthfulness will stimulate the future of employee expectations and ensure proper management.
In today’s world, directors increasingly expect their board to keep pace with modern technology that provides tools for board members to conveniently prepare for and participate in meetings, all while keeping information secure. In addition, with increasing challenges around ethics and compliance, directors also need to effectively and efficiently manage employee complaints from their organization while keeping whistleblowers’ identities anonymous.
When a whistleblower's concern is accepted and validated, it builds trust A whistleblower hotline call center can receive thousands of calls a year. Many organization have hotlines in place for employees to blow the whistle on unethical workplace conduct.
Voice mail as a whistleblower hotline could prevent an organization from understanding deeper cultural issues Ethics hotlines are a great tool to gain a deeper insight into an organization’s culture. It's one thing to know that a certain type of wrongdoing is taking place. But why is it happening in the first place. Chances are a deeper issue or concern is spreading through the employee population that could be dragging the morale down.