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How Hold Music Kills the Whistleblower Hotline Experience

How fast should whistleblower hotline calls be answered and should callers ever be put on hold? Take a moment to imagine the last time you needed to make a call to an 800 number for something urgent, only to be put on hold once you were able to navigate your way through the labyrinth of voice prompts and instructions. You "press 1 if you are calling to cancel your upcoming trip" or "press 5 to speak to the fraud department". Only to be forced to listen to light jazz music once you've made it through. Frustrating right?

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Kindness and Empathy and Whistleblowing

Whistleblowers play a very important and needed role in society and the industries they are blowing the whistle against. But sometimes, the very act of blowing the whistle may bring retaliation or other negative effects to the whistleblower.

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