Ethics Evolve - so Should an Organization's Culture
May 20, 2020
Ethics hotlines are the foundation for a culture
Your workplace culture has likely undergone a slight transformation over the past few months. And that's okay. A workplace culture is a living and breathing entity that will change and morph over time depending on any given situation that arises. Coronavirus for example.
What a 180-degree shift in 'normal life' will do is offer an unwanted distraction from day-to-day business. Businesses will suddenly be presented with a new obstacle that they now have to figure out how to navigate.
One of the things that WhistleBlower Security noticed once our clients started to make shifts in their workplace structure resulting from coronavirus, was an increase in calls to our hotline from employees wondering what do, what was safe, what was not safe, and asking other questions they had.
This was a great opportunity for us to additionally support our clients by augmenting our contact center to enable our clients to better triage any calls related to coronavirus. Our goal was to make the experience for the employee calling in a supportive one, and the complaint being received by the company easier to investigate. We updated the reporting hotlines to continue to reflect our client's corporate vernacular, while taking into account these new types of reports coming in.
<< Listen to a podcast where Shannon Walker shares thoughts on supporting efforts to incorporate ethics and compliance as part of a basic business strategy >>
Evolution of ethics
Ethics is always evolving. Many years ago, there was no Chief Ethics Officer. A business was set up to make money only. That was their 'why' of being in business. Today an organization's 'why' has changed. We've seen changes over the last decade and the talk of ethics has become more prominent. More people are feeling inclined to be engaged and honest, and transparent when they do business. Gone are the days of doing business to get more deals done and make more money. Today, doing deals the right way is smarter business. Organizations are now more conscience about the ethics of doing business and supporting the overall wellness of the organization.
Likely this shift has resulted from past scandals, or from a generational shift. Today, the Chief Ethics Officer is responsible for positioning an organization to be ethical when doing business and maintaining its cultural integrity.
When a company does engage in a strong ethics and compliance program it speaks volumes to the type of company it is. It presents a value-based perspective to its client base. The essence of an organization is different and there is a retention and engagement component that is enhanced when you have a strong ethics and compliance program.
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